Information Technology

The Office of Information Technology is here to maintain and enhance the quality, reliability, accessibility, and security of all campus-wide information applications and services that support students, faculty, and staff in ways that maintain the mission of the College.

In the event of an emergency or significant problem with critical IT resources during non-business hours--holidays, or any other time the college is closed--support is available by calling the IT Helpdesk and following the directions.

Examples of problems that constitute an emergency are outages of the:

• campus network
• campus-wide email
• College's website
• central telephone system
• staff and faculty file shares.

Emergency support coverage during non-business hours is limited to situations that are critical needs that cannot wait until the next business day.

Forms & Articles

• Network Installation Form
  Account will be billed for network card (if installed), port charge, and actual cabling cost.
• ListServ Request Form
  Please complete this form to create or modify a Listserv distribution list.
• Computer Disposal Form
  Please fill out this form if you have NYMC Computer equipment that you wish to discard.
• Review popular service requests in the helpdesk portal

Services

Helpdesk

At the Information Technology helpdesk, located at 19 Skyline Drive, 2N-F31, the staff deals with everything from setting up wireless connections for laptops to installation and maintenance of NYMC-owned computers. All of our technicians are well versed in both PC and MAC computers. We also offer support to smartphones (Androids, Windows Phones, as well as iPhones and mobile devices). We offer approved packages from Dell(R) and HP(R) to faculty members wishing to purchase new computer systems. Our goal is to provide excellent and conscientious support to both students and faculty of the NYMC community.

Network

The network technicians provide proactive and extensible solutions to ensure a stable network infrastructure for our NYMC community. They provide hands-on server and network configuration support. They review and further document networking components and connections. Our network technicians are responsible for ensuring that active networks and servers are secure and fully accessible to properly authenticated users. The technicians provide network administrative operations and perform maintenance requests as well as help to implement system policy. They also work with staff in managing the required systems, operation techniques, and processes, along with supporting off-site schools and municipalities throughout campus.

Systems and Programming

Our programmers at NYMC are tasked with the maintenance and creation of campus-specific programs used by the College. They provide programming and system support to academic and administrative departments for enterprise applications, system integrations, and reporting. Our programmers are tasked with the maintenance and creation of custom programs used by the college.

Educational Media

The Educational Media Services (EMS) provides faculty with a range of support services including audio-visual equipment, Web Conference Hosting, selected supplies, and consultation. Staff assistance may be scheduled in the Nevins and Cooke teaching auditoria, classrooms in the School of Public Health, the Center for Interactive Learning, and other meeting rooms upon request. Staff may be scheduled to project your lecture, orient you to a new piece of equipment, or consult with you suggesting how to effectively present your media. Videoconferencing capabilities are also available which may enable you to reach students at remote locations.

Staff

• James Curran,
  Deputy Chief Information Officer
• Jonathan Jackson,
  Associate Director, Infrastructure
• Crystal Briskovic,
  Information Technology Administrator
• Joseph Cronin,
  IT Security Manager
• John De Agustini,
  IT Manager
• Andres Ramirez,
  IT Manager, Application Development
• Wilson Lema,
  Student Services Software Engineer
• Yulin Conney,
  Sr. Software Engineer
• Alexandra Urrego,
  Sr. Software Engineer
• Robert Fraioli,
  Jr. Systems Engineer
• Manny Arevalo,
  Technical Support Analyst
• Oliver Rivas,
  Technical Support Analyst
• Thomas Cooper,
  Technical Support Analyst
• Michael Mitchell,
  Technical Support Analyst
• Ron Li,
  Consultant, Network Technician
• Michael Cotter,
  Educational Media Head, (914) 594-2553
• Juan Castro,
  Audio/Visual Technician, (914) 594-4666
• Michael Frankfurter,
  Audio/Visual Technician, (914) 594-2557
• Corrine Zastenchik,
  Audio/Visual Technician, (914) 594-2527